top of page

Terms and Conditions

Terms and Conditions

The British Toy Soldier Company comply fully with UK law relating to mail order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way. Our terms and conditions do not affect your statutory rights.


Delivery times and Postage costs

Handling time can be up to 3 days plus delivery times for the UK are normally 1-2 working days. Worldwide deliveries vary depending on your country, please contact us for specific details. Customs duties/tax - Please note for non EU countries there may be customs/import duties to pay depending on the value of the goods, these are the responsibility of the customer. If you are unsure please check your local customs office, most have online information about import duties and or taxes.  All shiiing costs are stated at the checkout before you commit to purchasing.


Returns policy

We want you to be totally happy with you purchase, if not you can return it to ourselves for a refund or exchange. Please see our Returns policy for full details.


Pricing and Payment

All prices are in sterling.  There is no VAT on our products as we are not a VAT registered company. Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct card holders details including address, these details are checked for security reasons and any mis-match in details may cause a delay. The British Toy Soldier Company reserve to right to cancel and refund any order. The processing of your payment and any order acknowledgments including emails does not constitute a legally binding contract between The British Toy Soldier Company and the purchaser. The sales contract begins on delivery of the goods to you or collection from us.


Credit card security

We offer payment via PayPal and Wix Payents.  These are secure payment methods, using all the latest encryption methods. Your credit card details are not stored on any servers or computers.


Accuracy of website

We aim to keep all pictures and product descriptions up to date and as accurate as possible. Where a weight is given for a particular product this is the average product weight recorded by us for shipping purposes.


Back Orders

If any item(s) you are interested in are currently out of stock please contact us for an estimate lead time and to place a back order.


Special Offers and Deals

We reserve the right to vary, suspend, or cancel offers without notice.


Privacy policy

See our privacy policy for details.

bottom of page